As noted here a few days ago, Best Buy was ostensibly going to give you a $100 credit toward a new computer in exchange for your working system running the old Microsoft Windows XP operating system. Not being one to necessarily believe everything I see on the Internets, I called the local store and asked if the were actually doing that, and was told that they were. I then specifically asked if there were any limitations; did it matter whether the system was a box or a laptop?
Their representative assured me that it didn't matter, and that all that was required was that the system power up, showing XP as the OS. They lied.
Based upon what Best Buy said, I cleaned out my venerable but very old XP box, backing up data files onto alternate media and then shredding the copies still on the box. I hauled it down to the local store, where I was informed by a manager that the credit applied only to laptops running XP. When I mentioned that their own representative had assured me to the contrary, he simply shrugged and said that customer service reps often don't know what they're talking about.
Okay, then. But if their own people don't know what they're talking about, why would anybody be inclined to give Best Buy their hard-earned money? They'll just try to sell you an "extended warranty" without knowing that it doesn't actually cover anything.
They're scammers. Forewarned is forearmed.
UPDATE: April 10, 2014 - Best Buy finally wrote back, after finding that I'd filed a complaint with the state Attorney General's office.
Their text follows:
Thank you for contacting Best Buy.
I apologize for the inconvenience and confusion we may have caused you with regard to Windows upgrade promotion and for our delayed response.
We understand how critical customer service is to the success of every business. It reflects what we are as a company and what we can offer to our customers that others cannot. What you've experience with one of our stores is not typical of Best Buys level of customer service.
Windows upgrade promotion has been posted online that it is applicable to working laptop and I am sorry that the representative was not able to provide you the appropriate information. You may check details through the following link:http://www.bestbuy.com/site/computing-promotions/windows-xp-trade-in-offer/pcmcat327400050019.c?id=pcmcat327400050019
Moreover, your feedback about this recent experience is highly valuable for us to improve our serviceand to serve you better.
If you have any further concerns, please contact us at 888-BEST-BUY (888-237-8289).
We appreciate you doing business with us.
Best Buy Customer Care
Reference # 135884708